Frequently Asked Questions

On this page, you will find links to support resources, categorized by domain.

Using the Guarantee Fund for Victims Portal:

Consult the user guide for creating and managing your personal account.

If you encounter any difficulties using the portal's features, please send an email to: assistance_utilisateurs@fgvictimes.fr

If you encounter a technical or security issue (bug, navigation, etc.), please send a message to : notification_securite@fgvictimes.fr

General booklet for terrorist attacks

Guide to compensation for victims of terrorism

Practical sheet “Compensation Offer”